Who these terms cover
EntireFeed is operated by ENTIRE FEED LTD, company number 17017152, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. Contact dionysis@entirefeed.com about these terms or your service.
These terms govern use of our website and tools, and our business services where accepted as part of the relevant service. You must be at least 18 and have authority to act for the organisation placing an order. Our paid services are offered for business purposes. Any mandatory consumer rights that apply are preserved.
A signed services agreement, order form, data-processing agreement or accepted product-specific purchase terms may add to these terms. If they conflict, the more specific agreed terms govern the relevant service or subject. These terms do not retrospectively amend an existing agreement.
Browsing the website, using a pricing calculator or booking a call does not itself create a paid order or authorise a charge.
What we provide
The scope depends on the offering you select and the order agreed with our team:
- Infrastructure: account operations and distribution of finished content. Creative production is included only if expressly agreed.
- Agency: a managed service in which we create and publish content within the agreed campaign scope.
- Launch package: a defined campaign with agreed preparation, content and publishing allocations. The smallest standard package includes 1,800 posts. Posts mean publication uploads, not necessarily 1,800 different videos.
- Custom phone farm: hardware, software, setup and operational services as specified in the order. Ownership, access and support arrangements must be expressly agreed.
Your order specifies the platforms, target markets, account and content allocations, responsibilities, dates and any additional requirements. A publishing period is distinct from the total project duration, which may also include preparation and account setup.
Publishing takes place within the agreed windows. An exact posting minute is not guaranteed unless expressly agreed. We will communicate material delivery issues and agree any necessary changes to the scope or schedule.
Infrastructure pricing and payment
Unless your order specifies different rates, standard infrastructure pricing is in US dollars:
- A one-time $30 activation fee for each new account, separate from its first month of service.
- $20 per active account per month, including the first month.
- $2 per completed post.
- A $1,000 monthly minimum across account and post charges combined. Activation fees are additional and do not count towards that minimum.
The monthly service charge is the greater of $1,000 or the total of account and completed-post charges. For example, 10 new accounts and 600 completed posts cost $1,400 for the month, plus $300 activation, making $1,700 in the first month. The same account and post usage costs $1,400 in a later month with no new activations.
Agency, Launch package and custom phone-farm fees are set out in the relevant order. Before purchase, the order or checkout must identify the amount, billing period, payment timing, any taxes or additional charges, and any renewal arrangement requiring your authorisation.
Payment is due as agreed in your order. Changes to published prices do not change a fee already agreed for an existing order; any renewal or contract change follows the notice and change provisions of that agreement.
Views and campaign commitments
Average-view figures shown on our website are based on measured campaign results. They describe historical performance and are not a promise that every campaign will achieve that average.
A minimum-view commitment applies to an eligible Agency or Launch package when included in the agreed plan or order. The order must identify the minimum, covered campaign posts, measurement period and analytics used to count results. Infrastructure alone does not include a minimum-view commitment unless expressly agreed. A rush-launch arrangement includes one only if expressly agreed in writing.
Views are counted views, not unique people. Repeat viewing may be included in platform reporting. A view commitment does not guarantee a particular number of individual viewers, customers, sales or a return on investment.
If the minimum views are not reached
If an eligible campaign has not reached its agreed minimum by the end of the original campaign period, we continue running it for up to three additional months after that end date to reach the minimum.
If the minimum is still unmet after that extension, the refund is proportional to the shortfall and calculated on 50% of the full package fee. The other half of the fee is allocated to the content delivered.
Refund = 50% of the package fee × the percentage of the minimum views that remains unmet. The refund is zero when the minimum is reached and cannot exceed 50% of the full package fee.
For example, if the minimum is 1,500,000 views and the campaign reaches 1,200,000 after the extension, it has achieved 80% of the minimum. The remaining 20% is applied to half the fee, giving a refund of 10% of the full package fee. For a $10,000 package, that is $1,000.
The assessment uses the campaign records and counting method agreed for the package. Contact us if you believe those records are incorrect so we can review them. This remedy does not limit rights that cannot lawfully be excluded.
Your materials and approvals
You retain ownership of materials you supply. You grant us the rights needed to receive, store, process, edit, transmit and publish those materials for the agreed service, including through service providers involved in delivery.
You are responsible for having the necessary rights, licences and permissions for submitted materials, brands, music, voices and likenesses, and for substantiating claims about your products or business. Tell us about restrictions or required disclosures before production or publication.
Provide the assets, instructions and approvals required by the agreed schedule. We will discuss material changes to scope, approvals or delivery dates rather than treating them as automatically included. The order determines who approves content before publication. AI-generated or edited outputs require review for accuracy, rights and suitability.
Acceptable use and account security
Use EntireFeed only for lawful purposes, with authority to access the accounts and information involved. Keep credentials secure and notify us promptly if access may have been compromised.
Do not use the service for unlawful deception, impersonation, harassment, infringement, non-consensual intimate content, child sexual exploitation or unlawful targeting. Do not introduce malicious code, attempt unauthorised access, bypass security controls or disrupt the service.
Campaigns must meet applicable advertising, synthetic-media disclosure and platform requirements. Regulated products and campaigns require the relevant licences, approvals and market restrictions. We may decline instructions we reasonably believe would breach those requirements.
Tools and social platforms
Tool operation depends on file compatibility, device capacity and connected services. Keep copies of your source files and review exported results. The privacy policy explains the distinction between local browser processing and hosted services.
Any paid tool usage or limits must be identified before you authorise the paid operation. Using a free tool does not, by itself, enrol you in a subscription.
Social platforms and external services set their own policies and can change features, algorithms, access and enforcement. We do not promise uninterrupted platform access, account approval or monetisation. Express minimum-view commitments and agreed replacement or support obligations still apply according to the relevant service agreement.
Platform analytics may be delayed or corrected. If a correction materially affects campaign reporting, we will explain the change and assess it using the agreed measurement method.
Deliverables and confidential information
EntireFeed and its licensors retain rights in the platform, software, workflows, templates, methods and operational systems. Buying a service does not transfer ownership of those systems.
Your rights to commissioned deliverables, reports and exports are set out in your agreement. Third-party materials remain subject to their applicable licences. AI-generated outputs may resemble other outputs; we do not promise that every output is unique or eligible for exclusive intellectual-property protection.
Each party must protect the other’s confidential information received in connection with the service and use it only for the agreed purpose, subject to the applicable agreement and lawful disclosure requirements. Purchasing a service does not authorise us to use your name, logo or confidential campaign materials for publicity without permission.
Privacy and customer data
Our privacy policy explains how we handle personal information. Where we process personal data on your behalf, the applicable data-processing agreement governs instructions, confidentiality, security, subprocessors, transfers, assistance and return or deletion. It does not replace your responsibility to establish a lawful basis and provide appropriate information to the people whose data you supply.
Cancellation and ending services
Your order identifies whether a service is a one-time project or recurring, its duration, and the applicable renewal and cancellation process. A Launch package does not automatically become a recurring Agency engagement. Stopping use of the website does not cancel an active order; contact us if you need help identifying the cancellation process.
Amounts due for completed or committed work, handover arrangements and any cancellation refund are determined by the agreement and applicable law. The minimum-view remedy above applies to eligible packages. Ending a service does not remove an accrued entitlement under that remedy.
We may restrict access where reasonably necessary to address unlawful instructions, a security incident, material platform risk or non-payment. We will explain the issue and provide an opportunity to resolve it where appropriate, subject to the agreement and any legal or security constraints.
After services end, confidentiality, outstanding payment obligations, accrued rights and the applicable data-return or deletion terms continue as provided in the agreement.
Our responsibilities
We will provide the agreed services with reasonable care and skill. Each party is responsible for fulfilling its agreed role, including our delivery responsibilities and your responsibilities for instructions, supplied materials and approvals.
Any service-specific liability limits, indemnities and exclusions are set out in the applicable services agreement. Nothing in these terms excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or mandatory right that cannot lawfully be excluded or limited.
Questions, disputes and governing law
Contact dionysis@entirefeed.com with a question, cancellation request or dispute, including the relevant order details and what you would like resolved. We will review it with you. Contacting us does not prevent you from pursuing an available legal remedy.
Unless a signed agreement provides otherwise, these terms are governed by the law of England and Wales and disputes are subject to the courts of England and Wales. Where mandatory consumer protections apply, this does not deprive you of the protections or rights to bring proceedings available under the law of your country of residence.
Changes to these terms
We may publish updated terms for future use or new orders and will provide notice where required. Changes to existing contracts follow the amendment and notice provisions agreed for those contracts. Publishing a new version does not by itself reduce an existing minimum-view commitment or refund entitlement. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.